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Booking Conditions

GENERAL CONTRACTING CONDITIONS

The owner of this website is Cabau Hotels S.L. registered in the Mercantile Registry of the Balearic Islands Page: 40, Volume: 2622, Inscription 1 with sheet PM-76806: FIRST Street Quatre de Novembre, 5 - 07011 Palma- Baleares Tel. 971 47 99 77. The contact email address is cabau@cabauhotels.com


Dear Customer,

Through our online booking service, you are contracting a tourist accommodation reservation, service subject to the following conditions:


SPECIFIC CONDITIONS

The specific information that you enter at the time of booking (hotel, number of rooms, date of entry, number of nights, etc.) will be available in the bonus that is generated. Carefully review the details of your reservation before proceeding with the confirmation.

As a general rule, the price of the reservation includes exclusively: accommodation or accommodation and breakfast. The availability and price of requests for special services such as: need for a cot, extra bed, etc. that have not been included in the calculation of the online reservation, will remain pending confirmation by the hotel, confirmation that will be made by phone or via e-mail to the client.


GENERAL CONDITIONS THAT THE CUSTOMER DECLARES AND ACCEPTS

This service is directed exclusively to adults with the legal capacity necessary to contract the services offered on this website. Manifesting the user who knows and expressly accepts these conditions.

Upon arrival at the hotel, you will have to send the corresponding voucher to your online reservation.

The total and final calculation of the reservation includes the I.V.A. unless it is not expressly included. Any other rate or tax that affects its final price will be settled additionally in the hotel establishment.

As a general rule and unless otherwise expressly agreed, the rooms may be used from 3:00 pm on the day of arrival and must be vacated by 12:00 noon on the day of departure. The reservation will be guaranteed until 18:00 on the day of arrival so, in the event that the user foresees his arrival at the hotel at times other than those indicated, it will be advisable to communicate this circumstance as soon as possible.


CANCELLATION OF THE RESERVATION

The reservation made can be canceled via email to reservas@gloriasantjaume.com, always indicating the reference number.


CANCELLATION POLICIES

  • Cancellations made over 7 days before your arrival date: no charge incurred
  • Cancellations made between 7 and 4 days before arrival date: 50% of the total amount of your stay will be charged
  • Cancellations made 3 days or less before arrival date: 100% of the total amount of your stay will be charged
  • In case of a no show, 100% of the total amount of your reservation will be charged on your credit card.
  • In case of an early check out, 100% of the total amount of your stay will be charged on your credit card.


Bank charges generated by cancellations of reservations will be paid by the customer. In any case, the corresponding invoice will be sent to the address indicated by the client when registering.

Reservations with the best available price correspond to the non-refundable rate. In case of cancellation or no-show, the amount will not be refunded. Reservations with a non-refundable fee are 100% charged at the time.

Modification of the reservation. The reservation made may be modified, at a later time, via email to reservas@gloriasantjaume.com, always indicating the reference number. The success of the modification will depend on the availability of the Glòria de Sant Jaume hotel at the time of the request.

The offers will be valid only during the period set by the Glòria de Sant Jaume hotel in advertising, or failing that, during the time they are accessible to customers for effective hiring.


CUSTOMER RIGHTS

All the information provided to the client will have the character of binding for the offeror in the terms established by the consumer protection legislation.

All users of tourism services have the right to the goods and services they acquire are of the category and legal requirements contracted or of that quality that is directly proportional to the category of the tourist establishment.

All establishments are obliged to have at their disposal the complaints book where they can register their complaints. To make a complaint, request these sheets, fill in your personal information and clearly indicate the reason for the complaint.


CUSTOMER'S DUTIES

In the enjoyment of the tourist services contracted, all users have the following obligations:

  • Pay the price of the services contracted, without the presentation of a complaint or claim exempting you from this obligation.
  • Comply with the particular rules of the hotel establishment whose services you enjoy.
  • Observe the rules of hygiene, education and good habits towards the rest of the users and staff of the hotel establishment that provides their service.
  • Respect the environmental policies.


The Glòria de Sant Jaume hotel reserves the right to make the modifications it deems appropriate to the exposed conditions. The client accepts that the legislation applicable to the operation of this service is Spanish and is subject to the jurisdiction and courts of the Balearic Islands for the resolution of conflicts arising from the interpretation and application of this contract.